FAQ: Frequently Asked Questions
Q. What happens when the automated system closes?
A. We will close our system the Sunday before the sale in order to prepare our paperwork for the sale. When we close the system you are no longer able to enter your items into the system. You are not able to add or change a drop off time and you are not able to add or change a volunteer shift. You are able to print your tags after this time.
Q. What do I do if I forgot my consignor number or password?
A. Click on the 'Consignor Homepage' link. You will see a prompt that reads "forgot your consignor number or password?" Click on this link to enter your consignor number or email address. Your consignor number and password will be emailed to you within a minute.
Q. Do I need to make an appointment to drop off my items?
A. Yes, Click on 'Sign up for a drop off time' on the consignor homepage. You will be taken to the schedule to choose a time.
Q. Do I get to shop early if I consign or volunteer?
A. Yes, if you consign you may shop at our pre-sale on Saturday, @ 8:00 AM. If you volunteer for 5 or more hours, you are invited to shop at our volunteer pre-sale on Saturday, starting at 7:30 AM.
Q. I have items in my 'active inventory' that I don't want to bring to the sale, what do I do?
A. You may move any item from your 'active inventory' into your 'inactive inventory' at any time. If you enter items and change your mind, simply move them from active into inactive. You may also move any item from 'inactive inventory' to 'active inventory' in order to bring it to the sale.
Q. I have a swingset that's too large to bring into the sale, what can I do?
A. Take lots of pictures and create a tag for it. Let us know that you're bringing in pictures and we'll put them at the check-out.
Q. Do I have to use card stock to print my tags?
A. Yes, regular paper will not hold up being pinned to your clothing. If your paper tears or is crumpled, we cannot scan it at checkout. You can get 150 sheets of white card stock for around $6.00 at the local stores.
Q. I can't get my tags to print, what do I do?
A. Your computer probably has a pop up blocker installed. You need to disable it in order to pull up the print sheet. If you don't know how to do this, go to the consignor log in page. At the bottom of the screen, it asks if you are having trouble logging in. Click on that link and there will be instructions on how to allow the print page to come through.
Q. What happens to the clothes/items I donate at the end of the sale?
A. We are proud to be working with several local charities to make your donations stretch as far as we can. The charities are wonderful and reach out to help many families with children. Your donations give these families opportunities they might not have been able to have otherwise. We have a list of our charities we are working with on the website on our Links & Charities page. You may contact them directly or contact us with any questions.
Q. How do I transfer my inventory from this sale to an affiliated sale?
A. You must be signed in to the other sale in order to transfer items from this sale. You must have the same number for both sales. If we follow the other sale, follow these directions:
1. Go to the other sale's website and sign in. Go to your consignor homepage, click on 'work with consigned inventory'.
2. Click on 'transfer inventory to affiliated sale' then on 'move inventory out'. Place a check by the items you wish to transfer and click submit. You will receive a success message and a batch ID #.
3. Go to our website and sign in to your consignor homepage. Click on 'work with consigned inventory', then click on 'receive inventory in'. You will see the batch ID # that you created. Choose the ID # and it will transfer your items.
If you have any problems, please contact us. This is not a perfect system, and some of your tags may have to be re-tagged even after transferring them.
A. We will close our system the Sunday before the sale in order to prepare our paperwork for the sale. When we close the system you are no longer able to enter your items into the system. You are not able to add or change a drop off time and you are not able to add or change a volunteer shift. You are able to print your tags after this time.
Q. What do I do if I forgot my consignor number or password?
A. Click on the 'Consignor Homepage' link. You will see a prompt that reads "forgot your consignor number or password?" Click on this link to enter your consignor number or email address. Your consignor number and password will be emailed to you within a minute.
Q. Do I need to make an appointment to drop off my items?
A. Yes, Click on 'Sign up for a drop off time' on the consignor homepage. You will be taken to the schedule to choose a time.
Q. Do I get to shop early if I consign or volunteer?
A. Yes, if you consign you may shop at our pre-sale on Saturday, @ 8:00 AM. If you volunteer for 5 or more hours, you are invited to shop at our volunteer pre-sale on Saturday, starting at 7:30 AM.
Q. I have items in my 'active inventory' that I don't want to bring to the sale, what do I do?
A. You may move any item from your 'active inventory' into your 'inactive inventory' at any time. If you enter items and change your mind, simply move them from active into inactive. You may also move any item from 'inactive inventory' to 'active inventory' in order to bring it to the sale.
Q. I have a swingset that's too large to bring into the sale, what can I do?
A. Take lots of pictures and create a tag for it. Let us know that you're bringing in pictures and we'll put them at the check-out.
Q. Do I have to use card stock to print my tags?
A. Yes, regular paper will not hold up being pinned to your clothing. If your paper tears or is crumpled, we cannot scan it at checkout. You can get 150 sheets of white card stock for around $6.00 at the local stores.
Q. I can't get my tags to print, what do I do?
A. Your computer probably has a pop up blocker installed. You need to disable it in order to pull up the print sheet. If you don't know how to do this, go to the consignor log in page. At the bottom of the screen, it asks if you are having trouble logging in. Click on that link and there will be instructions on how to allow the print page to come through.
Q. What happens to the clothes/items I donate at the end of the sale?
A. We are proud to be working with several local charities to make your donations stretch as far as we can. The charities are wonderful and reach out to help many families with children. Your donations give these families opportunities they might not have been able to have otherwise. We have a list of our charities we are working with on the website on our Links & Charities page. You may contact them directly or contact us with any questions.
Q. How do I transfer my inventory from this sale to an affiliated sale?
A. You must be signed in to the other sale in order to transfer items from this sale. You must have the same number for both sales. If we follow the other sale, follow these directions:
1. Go to the other sale's website and sign in. Go to your consignor homepage, click on 'work with consigned inventory'.
2. Click on 'transfer inventory to affiliated sale' then on 'move inventory out'. Place a check by the items you wish to transfer and click submit. You will receive a success message and a batch ID #.
3. Go to our website and sign in to your consignor homepage. Click on 'work with consigned inventory', then click on 'receive inventory in'. You will see the batch ID # that you created. Choose the ID # and it will transfer your items.
If you have any problems, please contact us. This is not a perfect system, and some of your tags may have to be re-tagged even after transferring them.
